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List of contents
Introduction. Chapter 1: People are Different. Chapter 2: Resistance. Chapter 3: Acceptance. Chapter 4: Sustaining the Gains. Chapter 5: Lessons Learned. Appendix. Bibliography. Index. About the Author.
About the author
Randy Kesterson has held executive-level positions at Doosan Infracore, General Dynamics and Curtiss-Wright, with prio successful experience at Harsco Corporation, John Deer, and at privately held Young & Franklin/Tactair Fluid Controls. He also worked as a managemet consultant to organizations such as Bank of America, Caterpillar, Motorola, Bank of Montreal, Ford Motor Company, Milliken & Compnay, RJ Reynolds, and the Federal Aviation Administration (FAA).
Randy Serves as the chair of the advisory board for the Center for Global Supply Chain Management at the University of South Carolina's Moore School of Business. He earned his Six Sigma Black Belt at North Carolina State University/IES. He earned his bachelor of science in engineering operations from Iowa State University and attended Syracuse University where he earned his MBA with a concentration in operations management. Randy and his family live in North Carolina.
Summary
This book is geared toward Lean and Six Sigma professionals who know that a rigid, highly prescriptive, and "instant" change management program is destined to fail. It is authored by a business executive and certified lean six sigma black belt - most others are written by consultants, professor, or persons trained in organizational development.
