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Informationen zum Autor Judi Brownell is a Professor at the Cornell University School of Hotel Administration in the Cornell SC Johnson College of Business. She has created tools to assess employee-organization fit and the communication of service values. Brownell has authored several textbooks, published over 80 articles and serves on several editorial boards. Zusammenfassung Listening, Sixth Edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. The text encourages students to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. This new edition offers a companion website as well as additional and updated cases, in-text exercises, and questions for discussion. Throughout the text, new content has been added to address students’ world of evolving technology and expanding social boundaries. Included in the new edition: The complexities of listening to social media and the unique challenges presented by mediated communication New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts Suggested techniques for encouraging others to listen The new requirements of listening across cultural and generational boundaries, emphasized throughout Opening cases that present timely issues related to the listeners’ social responsibilities A personal journal assignment in each chapter Inhaltsverzeichnis Preface New to This Edition Organization of the Text Give Your Students Choices Acknowledgments PART I An Introduction to Listening CHAPTER 1 Improving Listening Effectiveness Outline Chapter Objectives The Importance of Listening The Changing World of Listening Reasons to Listen Accomplish Tasks and Build Relationships: The China Affair • Appreciate and Enjoy What You Hear: A Second Chance The HURIER Approach to Listening Components of the HURIER Model • Personal Listening Filters • Listening Purpose and Context • Applying the HURIER Model Understand Yourself as a Listener Listening to Self • Self-Monitoring • Constructive Feedback • Rules of Constructive Feedback • Assessing Your Listening Behavior Summary Applications Application 1: Understand the Importance and Benefits of Listening • Application 2: Understand the Components of the HURIER Model • Application 3: Understand Yourself as a Listener Challenging Assumptions Personal Journal: Improving Listening Effectiveness Your HURIER Listening Profile References and Recommended Reading CHAPTER 2 Listening Theory and Research Outline Chapter Objectives Theoretical Perspectives Early Perspectives on Communication • The Relational Perspective • Listening-Centered Communication What We Know About Listening Behavior Challenges in Listening Research Factors that Influence Listening Research on Listening Assessment Types of Assessment Instruments • Assessment Concerns The HURIER Model: A Behavioral Approach Developing Listening Strategy Summary Applications Application 1: Understand Relational Communication • Application 2: Understand Research in Listening • Application 3: Understand Listening Assessment • Application 4: Recognize How Situation and Purpose Influence Listening Strategy Challenging Assumptions Personal Journal: Listening Theory and Resear...
