Fr. 76.00

A new determination of Facilities Management outsourcing performance - in higher education business

English, German · Paperback / Softback

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Description

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The focus of book is to determine the relationships between clients and FM service providers by developing a yardstick for measuring and appraising the relationships in main FM outsourcing contracts in the higher education sector of Hong Kong. In this study, "outsourcing relationships" are defined as "the extent to which an FM outsourcing contract facilitates effective ownership or control of FM assets, and enhances the competitive positioning and long-term strategies of the outsourced FM portfolio whilst the client's requirements are met". A review of the literature suggests that the Four Outsourcing Relationship Types (FORT) model, used in the information technology industry, can be adapted for use in FM outsourcing based on quantitative assessment. The CORE model can be used to assess the four categories of outsourcing relationships by focusing on the four core FM outsourcing service contracts in Hong Kong's higher education sector: (i) building maintenance; (ii) security; (iii) cleaning; and (iv) catering. This book helps to improve the quality of their working life.

About the author










Dr. Lawrence K. L. LOK, PhD, MBA, MHKIPM, Professional IFMA, PEng (UK) MSPE, is the honorary consultant on Facility and Property Management and Housing Studies at Asian Institute of Built Environment (AIBE) of Hong Kong. He practically is a professional engineer and aims to integrate construction education and research into sophisticated business.

Product details

Authors Lawrence Lok
Publisher Éditions universitaires européennes
 
Languages English, German
Product format Paperback / Softback
Released 18.05.2017
 
EAN 9783330869509
ISBN 978-3-33-086950-9
No. of pages 472
Dimensions 150 mm x 220 mm x 28 mm
Weight 722 g
Subjects Humanities, art, music > Philosophy > Miscellaneous
Non-fiction book > Philosophy, religion > Miscellaneous

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