Improving Service Level Engineering - An Intuitionistic Fuzzy Approach

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

List of contents

Business and IT Alignment - A fuzzy Challenge.-  Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

About the author

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Summary

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Product details

• Authors: Roland Schütze
• Publisher: Springer, Berlin
• Languages: English
• Product format: Hardback
• Released: 31.10.2017
• EAN: 9783319597157
• ISBN: 978-3-31-959715-7
• No. of pages: 195
• Dimensions: 160 mm x 240 mm x 16 mm
• Weight: 450 g
• Illustrations: XXV, 195 p. 71 illus., 64 illus. in color.
• Series: Fuzzy Management Methods; Fuzzy Management Methods
• Subjects: Social sciences, law, business > Business > General, dictionaries; B, Business and Management, computer science, IT in Business, Management of Computing and Information Systems, IT Operations, Information Technology, Mathematical Applications in Computer Science, Management science, Maintenance & repairs, information architecture, Management information systems, Mathematical & statistical software, Computer science—Mathematics, Maths for computer scientists, Math Applications in Computer Science, Business—Data processing, Business applications