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ClimateQUAL® is a toolkit that provides the ultimate management tool in a library setting for effective organizational adaptation by employing deep assessment of a library's staff opinions that plumb the dimensions of climate and organizational culture. It has produced important new research findings over the 15 year period it has been applied.
List of contents
Chapter 1: Introduction and Overview-ClimateQUAL®, Building a Potent Instrument for Organizational Health and Diversity, Charles B. Lowry, M. Sue Baughman, and Paul J. Hanges
Chapter 2: The Healthy Organization-Properties of ClimateQUAL Scales, Paul J. Hanges and Juliet R. Aiken
Chapter 3: Leadership Matters-The ClimateQUAL® Case, Paul J. Hanges, Charles B. Lowry, and Juliet R. Aiken
Chapter 4: Organizational Climate and Customer Service-The ClimateQUAL® and LibQUAL+® Connection, Martha Kyrillidou and Gary Roebuck
Chapter 5: Improvement Strategies and Organizational Change Using ClimateQUAL®, Sue Baughman
Chapter 6: Longitudinal Change Leads to Healthy Environments, Sue Baughman and Mark A. Puente
Chapter 7: Differences and Equity: A Reflective Analysis of ClimateQUAL® Demographics and Organizational Climate, Shaneka Morris, Martha Kyrillidou, and Mark Puente
Chapter 8: ClimateQual® in the UK: Applying the Protocol in a Different Culture, Stephen Town
About the author
Edited by Charles B. Lowry
Summary
ClimateQUAL (R) is a toolkit that provides the ultimate management tool in a library setting for effective organizational adaptation by employing deep assessment of a library's staff opinions that plumb the dimensions of climate and organizational culture. It has produced important new research findings over the 15 year period it has been applied.
