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This topic creates understanding of the Public Grievance Redressal Mechanisms in the country, and the Administrative Reforms with specific reference to the Consumer Rights. Citizens receive the services from the private as well as public sector, which makes them the consumers of these services. It is important to explore the context of citizens as consumers in the public services they receive, how the services are delivered, and what mechanisms are there to redress the grievances of the consumers of these services. This topic digs into the history of Consumer Rights and Protection Movement to bring out the varied perspectives of the consumers on public services and consumerism. The topic also explains the challenges in the effectiveness of the government as a facilitator of public services, to justify the fact that Good Governance and Citizen Centric Administration are intimately connected. It is also necessary to analyse the challenges faced by the government and reforms that have been brought about as solutions to the grievances. The study presently focuses specifically on Gujarat, with the conclusions being generalized at the macro level of the country.
About the author
Soumya Kiran Shukla est un concepteur de contenu qui travaille actuellement avec HnyB Tech-Incubation Pvt. Ltd. Passionnée de politique publique, elle est étudiante à l'école des études libérales de l'université Pandit Deendayal Petroleum. Ses recherches portent sur le développement de l'administration et le développement administratif du pays.
