The Customer-Driven Playbook - Converting Customer Insights into Successful Products

"Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That's where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they'll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you'll quickly learn how to turn Lean theory into action."--

About the author

Travis Lowdermilk has been building software experiences as both a developer and a designer for over 15 years. Currently, Travis is a UX Designer at Microsoft, helping teams apply design thinking to their products.
To learn more about Travis, visit: www.travislowdermilk.com

Jessica Rich is a UX Researcher at Microsoft with a PhD in Human Factors. With over a decade of experience in the software industry, Jessica has lead teams through customer and product development using Lean strategies.

Summary

The Customer-Driven Playbook details a complete end-to-end process to help large teams and organizations learn from their customers, conceptualize new ideas, and build products their customers will love.

Product details

• Authors: Travis Lowdermilk, Lowdermilk Travis, Jessica Rich
• Publisher: O'Reilly
• Languages: English
• Product format: Paperback / Softback
• Released: 31.07.2017
• EAN: 9781491981276
• ISBN: 978-1-4919-8127-6
• Dimensions: 178 mm x 233 mm x 15 mm
• Weight: 666 g
• Subjects: Humanities, art, music > Art > Interior design, design; Natural sciences, medicine, IT, technology > IT, data processing > Application software; Social sciences, law, business > Business > Advertising, marketing; Software Engineering, BUSINESS & ECONOMICS / Marketing / General, COMPUTERS / Software Development & Engineering / General, BUSINESS & ECONOMICS / Sales & Selling / General, Sales & marketing, Sales and marketing, Web graphics and design, Web graphics & design, COMPUTERS / Internet / Web Design