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This book is designed for you and everyone on your team who love to serve others. Each of the 30 chapters will reinforce the importance of giving your best service to all customers. Whether those customers are called colleagues, employees, guests, clients, patients, tenants, residents, students or visitors is irrelevant. This book will highlight that the same caliber of service excellence must be given to all. Each of the 30 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.
About the author
Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, South America, Europe, Asia, Africa, Australia, and the Caribbean.
You can follow Bryan at DrBWilliams.com .
