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Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives! careers! and interests of readers worldwide Klappentext A playfully subversive new approach to solving age-old management conundrumsIn a book that will entertain as it instructs! acclaimed management guru Wolf Rinke distills a lifetime of management consulting experience into 20 easy-to-digest lessons. Offering novel approaches to ancient organizational riddles--for instance: "Don't Satisfy Customers!" "Don't Make Decisions!" and "Don't Look Good"--Rinke's rules give managers fresh angles from which to reappraise and solve their management quandaries while putting smiles on their faces. - Written by one of the nation's most wellknown business contrariansOffers unorthodox approaches to mastering the complexities and contradictions of managing and leading people to greater productivity and success Organized around 20 tenets! each one focusing on a specific management conundrum that has bedeviled countless generations of managers Zusammenfassung Helps you be an effective manager. This title helps you discover the shrewd wisdom of: don't satisfy customers - exceed your customers' expectations! and they'll remember you and your organization; and don't focus on work - no matter what you produce! you're in the people business and your people are responsible for 85 per cent of your success.
