Living Service - How to Deliver the Service of the Future Today

Quality service is crucial in today's business world and 'Living Service' shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. The authors give an insight into the success of Fujitsu, where this approach is already delivering benefits.

Summary

Quality service is crucial in today's business world and 'Living Service' shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. The authors give an insight into the success of Fujitsu, where this approach is already delivering benefits.

Product details

• Authors: Mohi Ahmed, Marc Silvester
• Publisher: Pearson Education Limited
• Languages: English
• Product format: Hardback
• Released: 01.01.2008
• No. of pages: 176
• Dimensions: 161 mm x 241 mm x 18 mm
• Weight: 510 g
• Illustrations: ill
• Series: Financial Times Series; Financial Times Series
• Subject: Social sciences, law, business > Business > Management