Business Relationship Manager - Careers in IT Service Management

Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

About the author

Ernest Brewster has over thirty years' experience in IT, including twenty years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland's largest local authorities with an estate of over 15,000 personal computers and a network linking several hundred separate sites. A long-time champion of ITIL service management with a record of implementing ITIL good practice in complex organisations, he is an expert in strategy development, programme and project management, business process re-engineering and public procurement. He is also a former member of SOCITM's National Executive Committee and a contributor to several of SOCITM's MapIT publications.

Summary

Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

Product details

• Authors: Ernest Brewster
• Publisher: BCS Learning & Development Limited
• Languages: English
• Product format: Paperback / Softback
• Released: 30.06.2014
• EAN: 9781780172507
• ISBN: 978-1-78017-250-7
• No. of pages: 190
• Dimensions: 131 mm x 198 mm x 10 mm
• Weight: 214 g
• Series: BCS Guides to IT Roles; BCS Guides to IT Roles
• Subjects: Guides > Self-help, everyday life > Lifestyle, personal development; Natural sciences, medicine, IT, technology > IT, data processing > Data communication, networks; Social sciences, law, business > Business > Management