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Coaching & mentoring skills are essential to help people reach their full potential. Once the preserve of qualified external coaches, all managers are now expected to apply these skills to get the most from their people. This guide provides the tools needed to coach & mentor within your role & unlock top performance in your people.
List of contents
Introduction & Overview
PART 1 – COACHING & MENTORING FUNDAMENTALS
Chapter 1: Coaching in Context
Chapter 2: Being a Mentor
Chapter 3: Identifying Your Personal Coaching Style
Chapter 4: Getting the Most Out of a Coaching Session
PART 2 – COACHING & MENTORING SKILLS
Chapter 5: Listening
Chapter 6: Questioning
Chapter 7: Observing Body Language and Non Verbal Behaviour
Chapter 8: Building Rapport and Trust
Chapter 9: Challenge
Chapter 10: Reflective Skills
Chapter 11: Reframing
Chapter 12: Supportive Skills
Chapter 13: Feedback
PART 3 – COACHING APPROACHES, MODELS & TOOLS
Chapter 14: Coaching Approaches
Chapter 15: Coaching Models
Chapter 16: Coaching Tools
PART 4 – COACHING SCENARIOS
Chapter 17: Peer to Peer Coaching
Chapter 18: Line Manager as a Coach
Chapter 19: Coaching Gen Y and Millenials
Chapter 20: Cross Cultural Coaching
Chapter 21: Coaching a Poor Performer
Chapter 22: Coaching Star Performers
Chapter 23: Coaching For Career Development
Chapter 24: Telephone/Virtual Coaching
Chapter 25: Coaching The Team
Chapter 26: Reverse Coaching
PART 5 – FINAL THOUGHTS
Chapter 27: Coaching Supervision
Chapter 28: 10 Tips for Excellence in Coaching & Mentoring
Chapter 29: 10 Traps to Avoid When Coaching or Mentoring
Conclusion
Resources
References
Index
About the author
Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.
Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.
Summary
Coaching & mentoring skills are essential to help people reach their full potential. Once the preserve of qualified external coaches, all managers are now expected to apply these skills to get the most from their people. This guide provides the tools needed to coach & mentor within your role & unlock top performance in your people.
