The Employee Experience Advantage

Informationen zum Autor JACOB MORGAN is a best-selling author, keynote speaker, futurist, and co-founder of The Future of Work Community, a brand council of the world's leading organizations exploring how the workplace is changing. A highly sought after expert worldwide, he is regularly featured in media publications such as Forbes, Inc., The Wall Street Journal, and many others. He has a regular podcast show on iTunes and a weekly show on Youtube where he shares inspiring and motivational videos on the future of work. He is the bestselling author of The Future of Work and The Collaborative Organization . Jacob lives in Alameda, California with his wife, daughter, and two dogs. To learn more about Jacob and get access to his content visit: TheFutureOrganization.com or email him: [e-mail] Klappentext PRAISE FOR THE EMPLOYEE EXPERIENCE ADVANTAGE "To attract and retain the best talent, we must focus on creating an innovative employee experience. Jacob's book shares case studies, research and unique models to demonstrate the incredible value of building amazing teams and transforming how work is done to positively impact business results." ?Chuck Robbins, CEO, Cisco "Companies that invest time and energy in the employee experience will crush those that don't. This book and the research behind it proves that. Wanna win? Read this!" ?John Legere, President and CEO, T-Mobile US "Well researched, intriguing, and practical. Jacob has written a book that any business leader should read if they want to learn how to attract and retain the best and the brightest talent." ?Peter Brabeck-Letmathe, Chairman of the Board of Nestlé SA, Vice- Chairman of L'Oréal and Vice-Chairman of the Foundation Board of the World Economic Forum "An inspiring, thoughtful and practical book, filled with specific ideas and concrete examples that will make it an indispensable resource for anyone on the journey to building a purposeful, successful, and vibrant organization." ?Hubert Joly, CEO of Best Buy "Every few years a book comes along that will make you think differently about how you design your organization and treat your people. This is one of those books?a must read for employers." ?James R. Downing, MD, President and CEO of St. Jude Children's Research Hospital "Great employee experiences create great customer experiences. This book offers the data behind how and why culture, technology, and the physical workplace are so vital for success!" ?Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. Zusammenfassung Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don'tRecently a new type of organization has emerged! one that focuses on employee experiences as a way to drive innovation! increase customer satisfaction! find and hire the best people! make work more engaging! and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead! we have to focus on designing employee experienc...

List of contents

Foreword xiii
 
Acknowledgments xvii
 
We All Care about Experience (Introduction) xix
 
Part I The Evolution of Employee Experience 1
 
1 Defining Employee Experience 3
 
Utility 3
 
Productivity 3
 
Engagement 5
 
Employee Experience 6
 
2 Research on Employee Experience 11
 
A Note about the Research Sponsors 15
 
3 Employee Experience Drivers 17
 
Poor Success with Engagement 18
 
Engagement Measures Downward 18
 
Engagement Has Become the New Annual Review 20
 
Engagement Tends to Look at the Effect but Not the Cause 21
 
Engagement Surveys Are Exhaustingly Long 22
 
Engagement Acts as an Adrenaline Shot 22
 
The War for Talent 26
 
Skills Gap and Talent Shortage 26
 
Changing Demographics 27
 
Changing Face of Talent Competition 28
 
Psychology (and Sociology) 29
 
Business Turbulence 29
 
Technology 30
 
Alternative Work Arrangements and the Gig Economy 32
 
Growing Fast but Not Dominating 33
 
The Effect on Employee Tenure 35
 
People Analytics 38
 
People Analytics in Action 40
 
The Future of People Analytics 43
 
Transparency 45
 
Part II The Reason for Being and the Three Employee Experience Environments 49
 
4 Reason for Being 51
 
Statements from Leading Organizations 52
 
The Three Employee Experience Environments 56
 
5 The Physical Environment 59
 
Chooses to Bring in Friends or Visitors 61
 
Offers Flexibility 64
 
Organization's Values Are Reflected 67
 
Leverage Multiple Workspace Options 70
 
How Organizations Scored 74
 
6 The Technological Environment 77
 
Availability to Everyone 78
 
Consumer Grade Technology 82
 
Employee Needs versus Business Requirements 84
 
How Organizations Scored 86
 
7 The Cultural Environment 89
 
Company Is Viewed Positively 90
 
Everyone Feels Valued 95
 
Compensation and Benefits 96
 
Having Employee's Voices Heard 97
 
Organization Doesn't Ask 97
 
Organization Asks but Does Nothing 98
 
Organization Asks and Acknowledges 98
 
Organization Asks, Acknowledges, and Acts 98
 
Employees Are Recognized for the Work That They Do 98
 
Legitimate Sense of Purpose 100
 
Employees Feel like They're Part of a Team 107
 
Believes in Diversity and Inclusion 109
 
Referrals Come from Employees 112
 
Ability to Learn New Things and Given the Resources to Do So and Advance 114
 
Learning and Development 115
 
Advancement 118
 
Treats Employees Fairly 120
 
Executives and Managers Are Coaches and Mentors 122
 
Dedicated to Employee Health and Wellness 124
 
How Organizations Scored 126
 
8 The Employee Experience Equation 131
 
Part III Why Invest in Employee Experience? 133
 
9 The Nine Types of Organizations 135
 
inExperienced 136
 
Emerging 137
 
Engaged 139
 
Empowered 140
 
Enabled 140
 
preExperiential 141
 
Experiential 141
 
10 Employee Experience Distribution 145
 
11 The Business Value of Employee Experience 149
 
Customer Service 151
 
Innovation 153
 
Employer Attractiveness 153
 
Admiration and Respect 154
 
Brand Value 154
 
Other Lists 155
 
12 Business Metrics and Financial Performance 157
 
13 The Cost of Employee Experience 167
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Product details

• Authors: Marshall Goldsmith, Jacob Morgan, Morgan Jacob
• Assisted by: Marshall Goldsmith (Foreword), Goldsmith Marshall (Foreword)
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 19.04.2017
• EAN: 9781119321620
• ISBN: 978-1-119-32162-0
• No. of pages: 304
• Dimensions: 161 mm x 238 mm x 26 mm
• Subjects: Social sciences, law, business > Business > Management; Management, Arbeitnehmer, Angestellter, Business & management, Office and workplace, Organizational theory and behaviour, Management and management techniques, Wirtschaft u. Management, Spezialthemen Wirtschaft u. Management, Business & Management Special Topics