The Management of Consumer Credit - Theory and Practice

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

List of contents

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index

About the author

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.

  
 

Summary

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

Product details

• Authors: S Finlay, S. Finlay
• Publisher: Springer Palgrave Macmillan
• Languages: English
• Product format: Paperback / Softback
• Released: 01.01.2016
• EAN: 9781349315468
• ISBN: 978-1-349-31546-8
• No. of pages: 259
• Dimensions: 140 mm x 216 mm x 15 mm
• Weight: 355 g
• Illustrations: XVII, 259 p. 3 illus.
• Subjects: Social sciences, law, business > Business; Management, B, Leadership, Business Strategy/Leadership, Finance, Banking, Corporate Finance, Financial Services, risk management, business strategy, Management & management techniques, Business Finance, Management science, Public finance, Public finance & taxation, Business Strategy and Leadership, Palgrave Economics & Finance Collection, Business enterprises—Finance, Banks and banking, Finance, Public, Basel II;Fraud;management;marketing;organization;Portfolio