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Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future.
List of contents
Foreword; M.F.Corbett Introduction; P.Brudenall PART 1: A FRAMEWORK FOR SUCCESSFUL OUTSOURCING From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World; D.Dalcher PART 2: STRATEGIES FOR OFFSHORE OUTSOURCING Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends; D.Bhide The Politics of Offshoring: Trends, Risks and Strategies; P.Morrison Offshoring: Hidden Benefits and Hidden Costs; P.Davies PART 3: UNDERSTANDING BUSINESS PROCESS OUTSOURCING Business Process Outsourcing: A Manager's Guide to Understanding the Market Phenomenon; A.C.Devata, R.Kumar & T.Stratopoulos Offshore Business Process Outsourcing: Strategies to Minimise Failure; J.Chevallier & H.Robertson PART 4: ACHIEVING BUSINESS TRANSFORMATION THROUGH OUTSOURCING BPO as Enterprise Partnership: The BAE-Xchanging Transformation Strategy for HR Procurement; M.Lacity, L.Willcocks & D.Feeny Sustainable Transformation: Where IT Falls Short and Business Process Outsourcing Must Deliver; M.Friend PART 5: MANAGING THE OUTSOURCING RELATIONSHIP How to Manage the Outsourcing Relationship; G.Beck Designing Successful Outsourcing Relationships - Selected Techniques from a Lifecycle Perspective; S.Cullen PART 6: THE LEGAL FOUNDATIONS The Outsourcing Contract: Structure & Tactics, P.Brudenall Systems Development Outsourcing: Lessons from Litigation; M.Chiasson, A.Dexter & D.Wotherspoon PART 7: LOOKING AHEAD - ISSUES FOR THE FUTURE The Future of Offshore Outsourcing as a Strategic Management Tool; M.Kobayashi-Hillary Utility Computing: A Better Model for Outsourcing Success?, J.Kaplan
About the author
GRAHAM BECK PA Consulting Group, UK
DAN BHIDE Founder and CEO, Outsourcing Consulting and Management Corporation, USA
JONATHAN CHEVALLIER BPO Market Development Director, Xansa, UK
MIKE CHIASSON Assistant Professor of Management Information Systems, Haskayne School of Business, University of Calgary, Canada
SARA CULLEN Managing Director, Sara Cullen and Associates, Australia
DARREN DALCHER Professor, Middlesex University, UK
PAUL DAVIES Managing Director, Onshore Offshore Ltd, UK
ASHOK C. DEVATA India
AL DEXTER Professor Emeritus, Saunder School of Business, University of British Columbia, Canada
DAVID FEENY Fellow in Information Management, Oxford University, UK
MIKE FRIEND Research Manager, IDC, UK
JEFF KAPLAN Founder & Managing Director, THINKstrategies, USA
MARK KOBAYASHI-HILLARY Independent Outsourcing Consultant, UK
RACHNA KUMAR Professor, United States International College of Business, USA
MARY LACITY Professor of Information Systems, University of Missouri-St Louis, USA
PAUL MORRISON Managing Consultant, ALS Consulting, UK
HILARY ROBERTSON Xansa, UK
THEOPHANIS STRATOPOULOS Assistant Professor of MIS at the Whittemore School of Business and Economics, WSBE - University of New Hampshire, USA
LESLIE WILLCOCKS Professor of Information Management and E-business, Warwick Business School, UK
DAVID WOTHERSPOON Partner, Vancouver office, Fasken Martineau DuMoulin LLP, Canada
Summary
Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future.
