Business Process Orientation - Gaining the E-Business Competitive Advantage

Providing the "why" and the "how" for building the "horizontal" organization, an essential component of the "e" in e-commerce and business, this book explains a powerful, well researched strategy and concept for improving business performance and leveraging the e-commerce revolution, and shows the reader how to weave business processes into hard-to-imitate strategic capabilities that distinguish them from their competition.

List of contents

The History of Business Process Orientation. Defining and Measuring BPO. BPO and Organizational Performance. Benchmarking Using the BPO Maturity Model. Introducing BPO to Service Operations. BPO and Supply Chain Management. Implementing and Evaluating BPO Effectiveness.

About the author

Kevin P. McCormack, William C. Johnson

Summary

Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "whys" and the "hows" for building the "horizontal" organization -- an essential component of the "e" in e-commerce. It explains a powerful, well-researched strategy for improving business performance and leveraging the e-commerce revolution.

Additional text

"Competition in today's world of the e-corporation is between supply chains, not between individual companies. Cross company process integration and process orientation will be the critical competitive advantage of the winners."-Bill Hakanson, Executive Director, Supply Chain Council, Inc."A major driver in the successful e-transformation of legacy companies is the degree to which business work processes are understood and optimized. A process orientation is the key." -Edward Huller, Vice President, Global Supply Chain, Borden Chemical, Inc.Promo Copy

Product details

• Authors: William C. Johnson, William C. (North Carolina State University Johnson, William C. (Nova Southeastern University Johnson, William Clarence Johnson, Kevin P. McCormack, Kevin P. (DRK Research & Consulting McCormack, McCormack Kevin P.
• Publisher: Taylor and Francis
• Languages: English
• Product format: Hardback
• Released: 31.12.2021
• EAN: 9781574442946
• ISBN: 978-1-57444-294-6
• No. of pages: 208
• Dimensions: 156 mm x 234 mm x 17 mm
• Weight: 417 g
• Illustrations: Tabellen, schwarz-weiss
• Subjects: Natural sciences, medicine, IT, technology > Technology > General, dictionaries; Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / E-Commerce / General, BUSINESS & ECONOMICS / Strategic Planning, E-commerce: business aspects, business strategy, Internet Guides & Online Services, Internet guides and online services, COMPUTERS / Internet / Web Services & APIs