Service Management in Computing and Telecommunications

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

Product details

• Authors: Richard Hallows
• Publisher: Artech House Publishers
• Languages: English
• Product format: Hardback
• Released: 01.12.1995
• EAN: 9780890066768
• ISBN: 978-0-89006-676-8
• No. of pages: 140
• Dimensions: 160 mm x 237 mm x 14 mm
• Weight: 381 g
• Series: Artech House Telecommunication
• Subject: Social sciences, law, business > Business > Advertising, marketing