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List of contents
Part I: UNDERSTANDING COMMUNICATION.
1. Communication Dynamics: Exploring Concepts and Principles.
2. Your Communication: Developing Credibility and Confidence.
3. Perception and Thought: Making Sense.
Part II: CREATING DIALOGUE.
4. Listening and Questioning: Negotiating Meanings.
5. Nonverbal Communication: More than Words Can Say.
6. Verbal Communication: Connecting with Language.
Part III: BUILDING INTERPERSONAL RELATIONSHIPS.
7. Relationship Climates: Creating Communication Environments.
8. Personal Relationships: Growing with Another.
9. Professional Relationships: Transacting for Success.
Part IV: COMMUNICATING IN GROUPS AND TEAMS.
10. Groups and Teams: Communication and Leadership.
11. Problem Analysis and Decision Making: Achieving Group and Team Goals.
Part V: SPEAKING TO PUBLIC AUDIENCES.
12. Research and Development: Creating Public Speeches.
13. Rehearsal and Delivery: Speaking to Audiences.
14. Public Presentations: Speaking to Inform.
15. Public Presentations: Speaking to Persuade.
Glossary.
End notes.
Index.
Summary
In this affordable Cengage Advantage Books version of COMMUNICATING WITH CREDIBILITY AND CONFIDENCE (WITH SPEECHBUILDER EXPRESS AND INFOTRAC) you will discover the key to communicating successfully in any situation. This innovative text reveals the basic skills of oral communication and emphasizes important points with skill-building exercises and activities. Your purchase includes access to SpeechBuilder Express an online outlining tool that helps you step-by-step through the outlining process as well as access to InfoTrac College Edition’s online university library of full length articles.
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