Hospitality Experience - An Introduction to Hospitality Management

Informationen zum Autor Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands Zusammenfassung Hospitality Experience offers students an introduction to key aspects of hospitality management. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples. Inhaltsverzeichnis 1. The Concept of Hospitality 2. Adding Value to the Hospitality Experience 3. The Hospitality Industry 4. Hospitality Beyond the Industry's Borders 5. The Future of Hospitality 6. Designing Hospitality Experiences 7. Delivering Hospitality 8. Quality Management in Hospitality 9. Competencies and Leadership

Product details

• Authors: Rob Blomme, Rob Josephi Blomme, Blomme Rob, Jeroen Bosman, Hans Breuker, Michael Chibili, Annemieke de Korte, John Hornby, Stan Josephi, Josephi Stan, Alinda Kokkinou, Xander Lub, Frans Melissen, Frans Van Der Rest Melissen, Melissen Frans, Rob Nierse, Jeroen Oskam, Bert Smit, Lesley Tomaszewski, Jean-Pierre van der Rest, Jean-Pièrre van der Rest, Rolf van der Veer, Monique van Prooijen-Lander, Tjeerd Zandberg
• Assisted by: Rob Blomme (Editor), Blomme Rob (Editor), Stan Josephi (Editor), Josephi Stan (Editor), Frans Melissen (Editor), Melissen Frans (Editor), Jean-Pierre van der Rest (Editor), Jean-Pièrre van der Rest (Editor)
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 01.02.2016
• EAN: 9781138139619
• ISBN: 978-1-138-13961-9
• No. of pages: 286
• Series: Routledge-Noordhoff International Editions
• Subjects: Social sciences, law, business > Business > Advertising, marketing; Hospitality industry, Business & Economics / General, Economics, Sports & outdoor recreation, Sales & marketing, Sales and marketing, Hospitality and service industries, Sports and Active outdoor recreation, Events management industries