Fr. 67.10

Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury

IT Service Management - Support for your ITSM Foundation exam

English · Paperback / Softback

Shipping usually within 2 to 3 weeks (title will be printed to order)

Description

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.

About the author

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

Summary

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.

Product details

Authors	Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury
Publisher	BCS, The Chartered Institute for IT

Languages	English
Product format	Paperback / Softback
Released	31.03.2016

EAN	9781780173184
ISBN	978-1-78017-318-4
No. of pages	226
Dimensions	170 mm x 244 mm x 12 mm
Weight	399 g
Subjects	Guides > Law, job, finance Natural sciences, medicine, IT, technology > IT, data processing > IT

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