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This book highlightsstate-of-the-art research, development and implementation efforts concerningsocial media in government services, bringing together researchers andpractitioners in a number of case studies. It elucidates a number ofsignificant challenges associated with social media specific to governmentservices, such as: benefits and methods of assessing; usability andsuitability of tools, technologies and platforms; governance policies andframeworks; opportunities for new services; integrating social media with organisationalbusiness processes; and specific case studies. The book also highlights therange of uses and applications of social media in the government domain, atboth local and federal levels. As such, it offers a valuable resource for abroad readership including academic researchers,practitioners in the IT industry, developers, and government policy- anddecision-makers.
List of contents
SocialMedia in Government Services: An Introduction.- Use of Social Media forInternal Communication: A Case Study in a Government Organisation.- SocialMedia Policy in Turkish Municipalities: Disparity between Awareness andImplementation.- Detecting Bursty Topics of Correlated News and Twitter forGovernment Services.- Gamification on the Social Web.- A Lexical Resource forIdentifying Public Services Names on the Social Web.- Multi-Hazard Detection byIntegrating Social Media and Physical Sensors.
About the author
Dr Surya Nepal is a Principal Research Scientist at CSIRO Data61,
where he leads the distributed system research team. His main research interest
is in the development and implementation of technologies in distributed systems
and social networks, with a focus on security, privacy and trust. He obtained
his PhD from RMIT University, Australia. At CSIRO, he undertook research in
multimedia databases, web services and service oriented architectures, social
networks, security, privacy and trust in collaborative environments and cloud
systems and big data. He has over 100 refereed publications, with many in top
international journals and conferences (e.g., VLDB, ICWS, ICSOC, International
Journals of Web Services Research, IEEE Transactions on Service Computing, ACM
Computing Survey and ACM TOIT. He has
edited two books and many international journal special issues. He serves as
program chairs and program committee members in many international conferences
and workshops. He has delivered talks/tutorials/keynotes on trusted systems in
national and international venues.
Dr Cécile Paris is a Senior Principal
Research Scientist Science Leader at CSIRO Data61, leading the Knowledge
Discovery and Management Research Group. Cécile’s expertise is in Computational
Linguistics and User Modelling, and, in the recent past, social media. Cécile
received her PhD from Columbia University, New York. Prior to joining CSIRO,
she worked at the Information Sciences Institute (USC/ISI, California) and ITRI
(University of Brighton, UK). Cécile has over 150 referred publications; she
has co-edited books and special issues of international journals. She participated in the Human Services
Delivery Research Alliance (HSDRA), a 4-yr research alliance between the Australian
Department of Human Services and CSIRO, in which she defined and led projects
on improving service delivery through social media. Cécile is very active in
the research community, in Australia and internationally, serving on numerous
conference and workshop committees, on review boards of grant-giving bodies and
journals. She is the chair of the Australian professional organisation in human
computer interaction, CHISIG, and received the CHISIG medal in 2011.
Professor Dimitrios
Georgakopoulos
joined the RMIT University in July 2014 from CSIRO, where he was a Research
Director at the ICT Centre, leading the Information Engineering Laboratory, the
largest Computer Science research organisation in Australia. Prior to joining CSIRO, Dimitrios held
research and management positions in industrial laboratories in the US,
including Telcordia Technologies (where he helped found two of Telcordia’s
Research Centers in Austin, Texas, and Poznan, Poland), Microelectronics and
Computer Corporation (MCC) in Austin, Texas, GTE (currently Verizon)
Laboratories in Boston, Massachusetts, and Bell Communications Research
(Bellcore) in Piscataway, New Jersey. Dimitrios was successful in attracting
significant ($25M+) of external research funding from industry and research
funding agencies. He
has extensively published and has served as the General or ProgramChair of major international conferences. He has
received two outstanding paper awards from the IEEE Computer Society (CS) and several
IEEE CS service awards. He was the recipient of GTE’s Excellence Award. In
Australia, he has been a co-principal investigator in four ACT iAwards, and a
CSIRO divisional innovation award.
Summary
This book highlights
state-of-the-art research, development and implementation efforts concerning
social media in government services, bringing together researchers and
practitioners in a number of case studies. It elucidates a number of
significant challenges associated with social media specific to government
services, such as: benefits and methods of assessing; usability and
suitability of tools, technologies and platforms; governance policies and
frameworks; opportunities for new services; integrating social media with organisational
business processes; and specific case studies. The book also highlights the
range of uses and applications of social media in the government domain, at
both local and federal levels. As such, it offers a valuable resource for a
broad readership including academic researchers,
practitioners in the IT industry, developers, and government policy- and
decision-makers.
