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Informationen zum Autor About the AuthorMaureen Rhoden is Senior Lecturer in the Department of Built Environment at the University of Greenwich, London. She specialises in the study and teaching of soft skills in construction management in addition to supervising dissertations of undergraduate and postgraduate students researching in soft skills and construction management related Issues.Brian Cato is Senior Lecturer in the Department of Built Environment at the University of Greenwich, London. He is a Chartered Quantity Surveyor and Project Manager with 30 years' experience in the construction industry, 25 of them in private practice and latterly 5 years in education. Klappentext This book offers a comprehensive and up-to-date account of management ideas and practices, focusing on the human relations side of construction management. Easily accessible and suitable for use within the classroom or in distance learning situations, it discusses a range of themes and trends covering evidence based management practices in the construction industry. A variety of learning elements will be included, such as case studies, projects, and review questions, fully supported by interactive web based material including multiple choice questions, exercises, annotated links to other relevant web sites and an online glossary to explain key terms. Each chapter will also contain annotated further reading, chapter summaries and outline summaries of relevant legislation within the construction industry. Zusammenfassung This book offers a comprehensive and up-to-date account of management ideas and practices, focusing on the human relations side of construction management. Inhaltsverzeichnis About the Authors ix1 Introduction 1Structure of the book 12 History of Management 3Introduction 3Scientific management 3Classical theory 4Human relations theory 6The Hawthorne studies and human relations theory 8Theory X and Theory Y 9Decision theory 10Work activity theory 10Competencies theory 10Process theory 10Is management a science or an art? 10Conclusion 12Chapter summary 13Useful website 13Further reading 13References 133 The Nature of Management 15Introduction 15The role of a manager 15Contemporary management functions 18The organisation's expectations 21The person 21Balancing different management roles 22Conclusion 22Chapter summary 22Useful website 22Further reading 22References 234 Leadership 25Introduction 25Behavioural theories 27Situational leadership 28Contingency theories 28Individual leadership skills 30Leadership styles 31Changing leadership styles 36Chapter summary 43Useful website 43Further reading 43References 445 Communications and Motivation 45Introduction 45Motivation 49What is motivation? 50The process of motivation 50Expectations from work 51Barriers to motivational behaviour 51Theories of motivation 52Chapter summary 59Useful websites 60Further reading 60References 606 Conflict and Negotiation 63Introduction 63Negotiation game plan 66Receiving notification of a potential conflict 67Win-win conflict negotiation 68Negotiating a compromise position 69Withdrawing from the conflict 70Smoothing the conflict through negotiation 71Chapter summary 73Useful website 73Further reading 73References 737 Creative Problem Solving 75Introduction 75Bounded and unbounded problems 75Solving problems 78Messy, soft or wicked problems 79Creative problem solving - individuals 82Creative problem solving - teams 86Brainstorming techniques for teams 87Case studies 91Selecting appropriate problem solving techniques 92Chapter summary 92Useful websites 92Further reading 93References 938 Managing Organisational Change 95Introduction 95Brief history of organisational change 95Managing change 98Triggers for organisational change 99Determinist and voluntar...
