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Informationen zum Autor Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies. Klappentext The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. The authors, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level. Authors Peter M. Kettner, Robert M. Moroney, and Lawrence L. Martin, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level. Inhaltsverzeichnis Part I: Assessing Current Practices Chapter 1: Contemporary Issues in Human Service Program Planning and Administration The Era of Accountability The Logic Model Community Focus The Issue of Effectiveness Assessing an Existing Program What Is Effectiveness-Based Program Planning? Using Effectiveness Principles to Understand Existing Programs Implementation Considerations Part II: Problem Analysis/Needs Assessment Chapter 2: The Contribution of Theory to Program Planning The Use of Theory in Program Planning Theory in Practice Planning Theory Types of Planning Theory in Program Planning Chapter 3: Understanding Social Problems Addressing Social Problems Stating Problems as Solutions The Need for a New Approach Identifying a Social Condition Defining Problems Frameworks for Production Analysis Chapter 4: Needs Assessment: Theoretical Considerations The Concept of Need Theoretical understandings of Need Needs Assessment and the Planning Process Factors Influencing the Definition of Need Different Perspectives on Need Factors Influencing the Definition of Need Different Perspectives on Need Need Categories and the Planning Process Determining Who Is in Need Two Major Problems: Reliability and Availability of Data Chapter 5: Needs Assessment: Approaches to Measurement Methodologies Used in Measuring Need Extrapolating from Existing Studies: Normative Need Using Resource Inventories: Normative Need Using Service Statistics: Expressed Need Conducting a Social Survey: Perceived Need Holding a Public Forum: Perceived Need Focus Groups Selecting the Best Method Approaches Useful for Locating Concentrations of High-Risk Groups Part III: Planning, Designing, and Tracking the Intervention Chapter 6: Selecting the Appropriate Intervention Strategy The Program Hypothesis Types of Program Hypotheses The Process of Developing a Program Hypothesis Program Hypotheses and the Idea of Consequences From Program Hypothesis to Service Benefits of the Program Hypothesis Chapter 7: Setting Goals and Objectives From Program Hypothesis to Goals and Objectives The Function of a Mission Statement Goals and Objectives: A Framework for Action Agency Example: Safe Haven The Formulation of Goals ...
