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Klappentext Clinical Communication in Medicine brings together the theories, models and evidence that underpin effective healthcare communication in one accessible volume. Endorsed and developed by members of the UK Council of Clinical Communication in Undergraduate Medical Education, it traces the subject to its primary disciplinary origins, looking at how it is practised, taught and learned today, as well as considering future directions.Focusing on three key areas - the doctor-patient relationship, core components of clinical communication, and effective teaching and assessment - Clinical Communication in Medicine enhances the understanding of effective communication. It links theory to teaching, so principles and practice are clearly understood.Clinical Communication in Medicine is a new and definitive guide for professionals involved in the education of medical undergraduate students and postgraduate trainees, as well as experienced and junior clinicians, researchers, teachers, students, and policy makers. Zusammenfassung Highly Commended at the British Medical Association Book Awards 2016 Clinical Communication in Medicine brings together the theories, models and evidence that underpin effective healthcare communication in one accessible volume. Inhaltsverzeichnis Contributors viiiForeword xi1 Introduction 1Jane KiddPart 1: The doctor?]patient relationshipSection lead editor: Lorraine M. Noble2 Introduction to the Doctor-Patient Relationship 5Lorraine M. Noble3 History of the Doctor-Patient Relationship 6Annie Cushing4 Models of the Doctor-Patient Consultation 21Alexia Papageorgiou5 What Is Effective Doctor-Patient Communication? Review of the Evidence 30Gregory Makoul and Sandra van Dulmen6 Patient?]Centredness 40Rosie Illingworth7 The Impact of Training 49John Skelton8 The Future of the Doctor-Patient Relationship 57Lorraine M. NoblePart 2: Components of CommunicationSection lead editor: Alexia PapageorgiouPart 2A: Core Tasks in Clinical Communication9 Overview of Core Tasks in Clinical Communication 69Jonathan Silverman10 Relationship Building 72Jonathan Silverman11 Information Gathering and Clinical Reasoning 76Jonathan Silverman12 Information Sharing and Shared Decision Making 81Jonathan Silverman13 Communicating about Risk and Uncertainty 87Katherine Joekes14 Responding to Emotions 91Theano V. Kalavana15 Breaking Bad News 98Rob Lane16 Facilitating Behaviour Change through Motivational Interviewing 104Eva Doherty17 Responding to Medical Error and Complaints 108Lucy Ambrose and Lindsey PopePart 2B: Diversity Issues in Clinical Communication and Cultural Diversity18 Overview of Diversity Issues in Clinical Communication 117Costas S. Constantinou19 Diversity Issues in Clinical Communication 119Margot Turner and Nisha Dogra20 The Family Consultation 127Xavier Coll21 Consulting with Children and Young People 131Xavier Coll22 The Older Patient 138Andrew Tarbuck23 End of Life Issues 147Vinnie Nambisan and Jennifer Balls24 Mental Health Matters 151Jonathan WilsonPart 2C: Interprofessional Communication25 Interprofessional Communication and Its Challenges 159Susanne LindqvistPart 3: Learning Teaching and AssessmentSection lead editor: Jo Brown26 Introduction to Learning Teaching and Assessment 171Jo Brown27 The History of Clinical Communication Teaching 172Victoria Bates Jonathan Reinarz and Connie WiskinPart 3A: Models of Learning28 Behaviourism as a Way of Learning 181Jo Brown29 Situated and Work?]Based Learning 186Jo Brown30 Experiential Learning 193Jan van Dalen31 Transformative Learning and High?]Fidelity Simulation 200Wesley Scott?]Smith32 Reflective Practice 206Sally Quilligan33 Models of Feedback 211Catherine J. Williamson Jill Dales and John SpencerPart 3B: The Assessment of Communication34 Introduction to Assessment in Communication 221Jane Kidd35 Assessing...
List of contents
Contributors viii
Foreword xi
1 Introduction 1
Jane Kidd
Part 1: The doctor?]patient relationship
Section lead editor: Lorraine M. Noble
2 Introduction to the Doctor-Patient Relationship 5
Lorraine M. Noble
3 History of the Doctor-Patient Relationship 6
Annie Cushing
4 Models of the Doctor-Patient Consultation 21
Alexia Papageorgiou
5 What Is Effective Doctor-Patient Communication? Review of the Evidence 30
Gregory Makoul and Sandra van Dulmen
6 Patient?]Centredness 40
Rosie Illingworth
7 The Impact of Training 49
John Skelton
8 The Future of the Doctor-Patient Relationship 57
Lorraine M. Noble
Part 2: Components of Communication
Section lead editor: Alexia Papageorgiou
Part 2A: Core Tasks in Clinical Communication
9 Overview of Core Tasks in Clinical Communication 69
Jonathan Silverman
10 Relationship Building 72
Jonathan Silverman
11 Information Gathering and Clinical Reasoning 76
Jonathan Silverman
12 Information Sharing and Shared Decision Making 81
Jonathan Silverman
13 Communicating about Risk and Uncertainty 87
Katherine Joekes
14 Responding to Emotions 91
Theano V. Kalavana
15 Breaking Bad News 98
Rob Lane
16 Facilitating Behaviour Change through Motivational Interviewing 104
Eva Doherty
17 Responding to Medical Error and Complaints 108
Lucy Ambrose and Lindsey Pope
Part 2B: Diversity Issues in Clinical Communication and Cultural Diversity
18 Overview of Diversity Issues in Clinical Communication 117
Costas S. Constantinou
19 Diversity Issues in Clinical Communication 119
Margot Turner and Nisha Dogra
20 The Family Consultation 127
Xavier Coll
21 Consulting with Children and Young People 131
Xavier Coll
22 The Older Patient 138
Andrew Tarbuck
23 End of Life Issues 147
Vinnie Nambisan and Jennifer Balls
24 Mental Health Matters 151
Jonathan Wilson
Part 2C: Interprofessional Communication
25 Interprofessional Communication and Its Challenges 159
Susanne Lindqvist
Part 3: Learning Teaching and Assessment
Section lead editor: Jo Brown
26 Introduction to Learning Teaching and Assessment 171
Jo Brown
27 The History of Clinical Communication Teaching 172
Victoria Bates Jonathan Reinarz and Connie Wiskin
Part 3A: Models of Learning
28 Behaviourism as a Way of Learning 181
Jo Brown
29 Situated and Work?]Based Learning 186
Jo Brown
30 Experiential Learning 193
Jan van Dalen
31 Transformative Learning and High?]Fidelity Simulation 200
Wesley Scott?]Smith
32 Reflective Practice 206
Sally Quilligan
33 Models of Feedback 211
Catherine J. Williamson Jill Dales and John Spencer
Part 3B: The Assessment of Communication
34 Introduction to Assessment in Communication 221
Jane Kidd
35 Assessing Performance 233
Connie Wiskin and Janet Lefroy
36 Workplace?]Based Assessment 241
Jane Kidd and Janet Lefroy
Part 4: Afterword
37 Afterword 251
Jo Brown Lorraine M. Noble Alexia Papageorgiou and Jane Kidd
Index 252
Report
"As Chief Medical Officer I am very aware of the importance of effective communication with patients and their families. This book comprehensively charts the evidence base that underpins current teaching in clinical communication in medicine and draws together the interdisciplinary strands from which it has evolved providing an historical perspective. I expect this to become an essential reference text for all those involved in teaching clinical communication to medical students and doctors, and for health professionals who are interested in developing their knowledge of the subject. I am happy to endorse this book." Professor Dame Sally Davies, Chief Medical Officer
