Fr. 116.00

Fundamentals of Service Systems

English · Hardback

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Description

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This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.
Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.
For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

List of contents

Foundations.- Electronic Services.- Service Innovation.- Service Design.- Service Semantics.- Service Analytics.- Service Optimization.- Service Co-Creation.- Service Markets.- Service Research.

About the author

Stefan Nickel, seit 2011 Direktor am Forschungszentrum Informatik (FZI) in Karlsruhe, sowie Direktor am Karlsruhe Service Institute (KSRI), Karlsruher Institut für Technologie (KIT), Fakultät für Wirtschaftswissenschaften.

Summary

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.
Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.
For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Product details

Assisted by Jorge Cardoso (Editor), Hansjör Fromm (Editor), Hansjörg Fromm (Editor), Stefan Nickel (Editor), Stefan Nickel et al (Editor), Gerhard Satzger (Editor), Rudi Studer (Editor), Christof Weinhardt (Editor)
Publisher Springer, Berlin
 
Languages English
Product format Hardback
Released 01.01.2015
 
EAN 9783319231945
ISBN 978-3-31-923194-5
No. of pages 362
Dimensions 161 mm x 24 mm x 240 mm
Weight 684 g
Illustrations XIX, 362 p. 138 illus., 118 illus. in color.
Series Service Science: Research and Innovations in the Service Economy
Service Science: Research and Innovations in the Service Economy
Subject Natural sciences, medicine, IT, technology > IT, data processing > Application software

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