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Consumer behaviourble changes make "Yesterday's luxuries are today's necessaries". India is emerging as an attractive market for consumer durables. But the vibrant environmental factors and fierce competition is making it imperative to understand the dynamics of consumer durable market. Market survival depends on consumer satisfaction. Consumer satisfaction depends on their perception and brand preference of particular brand. 6 brands of consumer durables are available in the study area. The study would bring to light which consumer durable brand is most preferred by the consumers and why chose a particular consumer durable brand. Adopting a convenience sampling technique, 350 respondents of socio economic class (SEC A, B & C) were chosen among the consumer durable goods users in Lucknow City, randomly selected during the month of January and February 2014. The responses were analyzed through chi-square test and Garrett score with the help of SPSS-17.The paper has found that quality, technological innovations and multitude of brands across price points for price sensitive consumers are the three dominant factors which influence the consumer preference for consumer durable brands.
About the author
Professor Aamir Hasan, is a faculty at Anuna Education Networks,Lucknow.He served for over 8 years in corporates and start ups before he switched over to the academia. He is a post graduate diploma in retail management from Jaipuria Institute of Management,Lucknow and had LLB degree from Lucknow university and is UGC(NET) qualified in Management.
