Difficult Conversations

Informationen zum Autor Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Klappentext Mastering difficult conversations with confidence. You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through: Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Zusammenfassung Difficult Conversations takes you through the basics of: Crafting a clear message Identifying the other person's goals Developing and maintaining a positive mind-set Conducting a productive conversation

Product details

• Authors: Harvard Business Review, Harvard Business Review
• Assisted by: Harvar Business Review (Editor), Harvard Business Review (Editor)
• Publisher: Harvard Business Review Press
• Languages: English
• Product format: Paperback / Softback
• Released: 29.02.2016
• EAN: 9781633690783
• ISBN: 978-1-63369-078-3
• Series: Harvard Business School Press; Harvard Business Review; Harvard Business Publishing; 20-Minute Manager
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Leadership, Business communication and presentation, difficult conversations harvard, managing conflict, difficult conversations