Influence of quality service on customer satisfaction and loyalty

Ethiopia is one of the fast developing economy in Africa. To sustain this development,financial institution play a great role in helping the smooth and efficient flow of cash in the country.Like wise,retail banks as major part of those institutions, needed to improve their culture of customer treatment.This manuscript tried to investigate customer service practice of retail banks found in Ethiopian and suggests what to be done in the future to enhance the quality of service rendered and its effect on customer satisfaction and loyalty.

About the author

Biographical SketchThe author was born in Ethiopia. He joined Ethiopia Adventist college under graduated in Business management. His interest was pushing education further and joined Hawassa University post graduate school graduated in MBA specializing Marketing management.

Product details

• Authors: Melaku Yilma Zeleke
• Publisher: LAP Lambert Academic Publishing
• Languages: English, German
• Product format: Paperback / Softback
• Released: 31.03.2015
• EAN: 9783659684166
• ISBN: 978-3-659-68416-6
• No. of pages: 88
• Subject: Guides > Law, job, finance > Money, bank, stock market