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Informationen zum Autor Dr. Steven Struhl PhD, MBA, MA has more than 25 years' experience in consulting and research, specialising in practical solutions based on statistical models of decision-making and behaviour. In addition to text analytics and data mining, his work addresses how buying decisions are made, optimising service delivery and product configurations and finding the meaningful differences among products and services. Steven Struhl also has taught graduate courses on statistical methods and data analysis. He speaks at conferences and has given numerous seminars on pricing, choice modelling, market segmentation and presenting data. Klappentext In an age where customer opinion and feedback can have an immediate! major effect upon the success of a business or organization! marketers must have the ability to analyze unstructured data in everything from social media and internet reviews to customer surveys and phone logs. Practical Text Analytics is an essential daily reference resource! providing real-world guidance on the effective application of text analytics. The book presents the analysis process so that it is immediately understood by the marketing professionals who must use it! so they can apply proven concepts and methods correctly and with confidence. By decoding industry terminology and demonstrating practical application of data models once reserved for experts! Practical Text Analytics shows marketers how to frame the right questions! identify key themes and find hidden meaning from unstructured data. Readers will learn to develop powerful new marketing strategies to elevate customer experience! solidify brand value and elevate reputation. Helps marketers to frame the right questions and apply the results successfully Zusammenfassung In an age where customer opinion and feedback can have an immediate! major effect upon the success of a business or organization! marketers must have the ability to analyze unstructured data in everything from social media and internet reviews to customer surveys and phone logs. Practical Text Analytics is an essential daily reference resource! providing real-world guidance on the effective application of text analytics. The book presents the analysis process so that it is immediately understood by the marketing professionals who must use it! so they can apply proven concepts and methods correctly and with confidence. By decoding industry terminology and demonstrating practical application of data models once reserved for experts! Practical Text Analytics shows marketers how to frame the right questions! identify key themes and find hidden meaning from unstructured data. Readers will learn to develop powerful new marketing strategies to elevate customer experience! solidify brand value and elevate reputation. Online resources include self-test questions! chapter review Q&A and an Instructor's Manual with text sources and instructions. Inhaltsverzeichnis Preface01 Who should read this book? And what do you want to do today?Who should read this bookWhere we find textSense and sensibility in thinking about textA few places we will not be goingWhere we will be going from hereSummaryReferences02 Getting ready: capturing, sorting, sifting, stemming and matchingWhat we need to do with textWays of corralling wordsSummaryReferences03 In pictures: word clouds, wordles and beyondGetting words into a pictureThe many types of pictures and their usesClustering wordsApplications, uses and cautionsSummaryReferences04 Putting text together: clustering documents using wordsWhere we have been and moving on to documentsClustering and classifying documentsClustering documentsDocument classificationSummaryReferences05 In the mood for sentiment (and counting)Basics of sentiment and countingCounting wordsUnderstanding sentimentMissing the simple frame with social mediaHow do I do sentiment analysis?SummaryReferences06 P...
