Service Science in China

A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China's service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China's service economy.

List of contents

Preface.- Service Economy Knocks.- The Rise of Service Science.- The Connotation of Service Science.- Overview of Service Science Research System.- Service Philosophy.- Resource Allocation.- Operation Management.- Supporting System of Service Technology.- Service Science Application on Traditional Service Industries.- Application of Service Science in the Emerging Service Industries.

Product details

• Authors: Zhisheng Hong, Jiazhe Huo, Jiazhen Huo
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 01.01.2015
• EAN: 9783642428241
• ISBN: 978-3-642-42824-1
• No. of pages: 466
• Dimensions: 155 mm x 235 mm x 25 mm
• Weight: 721 g
• Illustrations: XIV, 466 p.
• Subjects: Social sciences, law, business > Business > Individual industrial sectors, branches; Operations Research, B, Business and Management, Services, Operations Management, Operations Research/Decision Theory, Operations Research and Decision Theory, Industries, Management decision making, Management science, Management of specific areas, Operational research, Decision Making, Production management, Service industries