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A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.
Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management
Target groups
"Application Management" chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.
Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.
List of contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management
About the author
Prof. Dr. Frank Keuper ist Inhaber des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Konvergenz- und Medienmanagement an der School of Management and Innovation der Steinbeis-Hochschule Berlin und Herausgeber der betriebswirtschaftlichen Fachzeitschrift Business + Innovation - Steinbeis Executive Magazin. Weiterhin ist er Direktor und Akademischer Leiter des Sales & Service Research Center (Kooperationspartner Telekom Shop Vertriebsgesellschaft mbH) und der Business School T-Vertrieb (Kooperationspartner Telekom Deutschland GmbH).
Dipl.-Ing. Christian Oecking ist Leiter IT-Outsourcing Global, Mitglied der Geschäftsleitung, der Siemens Business Services GmbH & Co. OHG.
Summary
A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.
Foreword
Application management in regard to cloud computing
