Service Level Manager - Careers in It Service Management

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

About the author

John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's largest organisations improve the delivery of their IT services.

Summary

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

Product details

• Authors: Mark Haddad, John Sansbury
• Publisher: BCS, The Chartered Institute for IT
• Languages: English
• Product format: Paperback / Softback
• Released: 31.07.2017
• EAN: 9781780172941
• ISBN: 978-1-78017-294-1
• No. of pages: 154
• Dimensions: 129 mm x 198 mm x 9 mm
• Weight: 172 g
• Series: BCS Guides to IT Roles; BCS Guides to IT Roles
• Subjects: Guides > Law, job, finance > Training, job, career; Social sciences, law, business > Business > Management