Public Services Under Reconstruction - Client Experiences, Professional Practices, Managerial Control

Informationen zum Autor Marja Gastelaars is Assistant Professor at the Utrecht School of Governance in the Netherlands. Klappentext This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. Zusammenfassung This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. Inhaltsverzeichnis 1. The Services In and Around the Public Domain, 2. Meanwhile, in Society, 3. 'Why are we Here?' Core Services and Client Relationships, 4. The (Re)construction of the Services: (Re)routing the Clients, 5. Whatever it Takes!  The Organizational Relevance of professional responsibilities, 6. 'What am I doing here?' The Client Experience, 7. The New Management: About 'Process' and 'Control', 8. Conclusion: Where Are We Now?

Product details

• Authors: Marja Gastelaars, Marja (Utrecht University Gastelaars, Gastelaars Marja
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 04.03.2015
• EAN: 9781138864092
• ISBN: 978-1-138-86409-2
• No. of pages: 200
• Series: Routledge Studies in Management, Organizations and Society
• Subjects: Guides > Law, job, finance; Non-fiction book > Politics, society, business > Politics; Social sciences, law, business > Business > General, dictionaries; Business & Economics / General, BUSINESS & ECONOMICS / Negotiating, Public Administration, Sociology: work & labour, Sociology: work and labour, Public ownership / nationalization, Public administration / Public policy