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Zusatztext 'Those heading health systems and seeking to make them safer need to spend more time upstream! thinking about how to make their organisations truly resilient. This important new book walks them up the river bank.' Sir Liam Donaldson! Imperial College London! UK 'An original! important and timely volume that applies the emerging discipline of resilience engineering to the design and improvement of healthcare systems. What makes the book so engrossing is the way it blends captivating stories (e.g. blizzards! riots) with the insights extracted from them.' Gary Klein! author of Sources of Power: How People Make Decisions 'Anyone who is responsible for patient safety needs to understand resilience engineering! especially how people actually get their work done! which is not how those who design and manage the work expect it is being done. Resilient Health Care! Volume 2: The Resilience of Everyday Clinical Work offers understanding for managers and safety professionals about why we haven't yet made healthcare neither acceptably safe nor productive. If reliance engineering was applied more in healthcare! fewer patients would suffer and our healthcare system would get more value from the vast sums of money spent.' Jeffrey B. Cooper! PhD! Harvard Medical School! USA 'Here is a must-have book on resilience through the eyes of a unique team: the pioneer! the researcher! and the practitioner. The term resilience has entered general linguistic use and this broad use may also leave everything vague. This second book on healthcare resilience! written by the team of the pioneer (Erik)! the researcher (Jeffrey) and the practitioner (Bob) sets the record straight. It reverses usual ways to debate resilience via only theories and concepts! starts from the real world! shows every-day resilience in healthcare! listens to professionals and draws out general lessons. Some examples are closely related to clinical care! others are more about management; all are an incr Informationen zum Autor Robert L. Wears (MD; MS, computer science; PhD, industrial safety) is Professor of Emergency Medicine at the University of Florida Health Science Center - Jacksonville, and Visiting Professor in the Clinical Safety Research Group, Imperial College London. He is a practicing emergency physician and has since 1994 been studying safety in healthcare settings. His specific areas of interest include resilience in small work teams, response to the unexpected, the design of artefacts to support distributed cognition, and the impact of computerized information technology on safety and performance. He has authored over 250 papers, book chapters, and essays, the most recent title being Patient Safety: A Brief but Spirited History (in Zipperer, Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer; Gower, 2014). He is Senior Associate Editor of Annals of Emergency Medicine, and serves on the Editorial Boards of Human Factors and the Journal of Patient Safety. He is also a member of the Board of Directors of the Emergency Medicine Patient Safety Foundation. Erik Hollnagel (PhD, psychology) is Professor at the University of Southern Denmark, Chief Consultant at the Centre for Quality Improvement, Region of Southern Denmark, and Professor Emeritus at University of Linköping (Sweden). He has since 1971 worked at universities, research centres, and industries in several countries, most recently as Industrial Safety Chair at MINES ParisTech (France). He has worked with problems from many domains including nuclear power generation, off-shore, aerospace and aviation, air traffic management, software engineering, healthcare, and land-based traffic. His professional interests include industrial safety, resilience engineering, accident investigation, cognitive systems engineering and cognitive ergonomics. He has published more than 250 papers and authored or edited 20 books, some of the most recent titles being The...
