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Go Beyond "Business As Usual" with Your Nonprofit "At last--the 'real truth' about nonprofit management! In Exposing the Elephants, Wilcox reveals the 'pesky pachyderms' that block our way to full effectiveness.
List of contents
Preface. Acknowledgments.
Introduction.
Live Lessons and
At the Salt Mines. Terminology.
Part I: Promise versus Reality. Chapter 1: Nonprofits: A Closer Look. The Wide Reach of Nonprofits.
Myths That Surround Nonprofits.
Higher Expectations Equal Better Nonprofits.
Chapter 2: The Nonprofit Dilemma. Rating Nonprof it Performance.
"If It Ain't Broke, Don't Fix It."
Part II: The Problem Elephants: Bad Behavior, Bad Results. Uninvited Guests: The Elephants of the Nonprof it Sector.
Chapter 3: The Mission Impossible Elephant. Where's Mission?
The
I'm the Expert Archetype.
The Two Nonprof it Components.
Constraints to the Volunteer Role.
Roles and Relationships Defined.
I'm the Expert Takes Over.
A
Live Lesson: "Two Does Not Equal One".
A Primer of Lessons from "Two Does Not Equal One".
Where's the Mission?
Chapter 4: The Earth to Board Elephant. A Reality Check.
The Siren Call of "Members".
Connect and Articulate.
Protect and Supervise.
The Board's Worst Enemy.
A
Live Lesson: "Intentional Grounding Is Not a Foul".
The Economic Cost of the
Earth to Board Elephant.
Chapter 5: The Board Fiddles, Rome Burns Elephant. Whose Job Is It?
Policy and Strategy Uncensored.
Board-Level Policy and Strategy.
A
Live Lesson: "Behind CEO Mismanagement Lurks Board Failure".
Chapter 6: The Smile, Not Skill Elephant. Then There Were None: The Disappearing CEO.
A Brief Introduction: Four Elephants and a Code.
The Board and CEO.
The CEO and Staff.
A
Live Lesson: "If the CEO Fails, Blame the Staff ".
Chapter 7: The Read My Lips Elephant. Hubris and Nonprofits.
Outsized Rhetoric: Up Close and Personal.
Why Are Nonprof its Addicted to Outsized Rhetoric?
Live Lesson: "Great Is Just a State of Mind".
The Reality.
The Consequences.
The Cost of Opportunity Lost.
Part III: The Elephant Solutions: Good Behavior, Exceptional Results. A New Mindset.
Coaxing Elephants into the Open.
The Five Elephant Solutions.
Chapter 8: The Mission Impossible Solution: Create One Mission System. Taming the
Mission Impossible Elephant.
Elephant Solution One: Create One Mission System.
Making the Changes Stick.
Chapter 9: The Earth to Board Solution: A Shared Reality. Taming the
Earth to Board Elephant.
Elephant Solution Two: Seek a Shared Reality.
Making the Changes Stick.
Chapter 10: The Board Fiddles, Rome Burns Solution: Develop Policy and Strategy at Every Level. Taming the
Board Fiddles, Rome Burns Elephant.
Elephant Solution Three: Develop Policy and Strategy at All Levels.
Making the Changes Stick.
Chapter 11: The Smile, Not Skill Solution: Demand Performance. Taming the
Smile, Not Skill Elephant.
Elephant Solution Four: Demand Performance.
CEOs and Performance.
Making the Changes Stick.
Chapter 12: The Read My Lips Solution: Reward Results, Not Rhetoric. Taming the
Read My Lips Elephant.
Elephant Solution Five: Reward Results, Not Rhetoric.
Making the Changes Stick.
Conclusion: Exceptional Nonprofits. Transforming Unruly Pachyderms into Well-Behaved Guests.
Exceptional Nonprof its Meet Future Challenges.
Exceptional Nonprof its and the Future.
Index.
About the author
PAMELA J. WILCOX is founder and President of SAVé-Staff and Volunteer Excellence-an organization whose purpose is to devise new ways of thinking about nonprofit leadership, and is dedicated to advising and helping leadership teams across all nonprofit sectors. With over twenty years of executive and nonprofit leadership experience, Wilcox has inspired boards and staff to exceptional performance. She and her husband, Robert, live in Chicago.
