Exits, Voices and Social Investment - Citizens'' Reaction to Public Services

Examines how people's investment or stake in their communities affects the provision of public services.

List of contents

1. Hirschman's original idea; 2. Exits, voices and the object of loyalty; 3. Exit, voice, loyalty and neglect; 4. The structure of UK public services and some simple relationships; 5. Evidence of the major EVL relationships; 6. Exit, voice and welfare; Appendix A. Summary of the empirical literature testing EVL; Appendix B. Note on statistical methods; Appendix C. The survey instrument.

About the author

Keith Dowding is Professor of Political Science in the School of Politics and International Relations, Research School of Social Sciences and Director of the Research College of Arts and Social Sciences at the Australian National University.Peter John is Professor of Political Science and Public Policy, School of Public Policy at University College London.

Summary

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

Additional text

'This book is the culmination of an outstanding record of research by the authors. It is a very important theoretical and empirical contribution to our understanding of how citizens make decisions about public services.' Professor George Boyne, Cardiff University

Product details

• Authors: Keith Dowding, Keith John Dowding, Dowding Keith, Peter John, John Peter
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Paperback / Softback
• Released: 01.01.2015
• EAN: 9781107484184
• ISBN: 978-1-107-48418-4
• No. of pages: 206
• Series: Theories of Institutional Design; Theories of Institutional Design
• Subjects: Social sciences, law, business > Political science > Political science and political education; POLITICAL SCIENCE / History & Theory, POLITICAL SCIENCE / World / European, Political science & theory, Economic theory & philosophy, Social welfare & social services, Public Administration, Social welfare and social services, Political science and theory, Central / national / federal government policies, Civil service and public sector, Research methods: general, Public opinion and polls, POLITICAL SCIENCE / Public Opinion Polling