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THE DEFINITIVE GUIDE TO MAXIMIZING LIMITED RESOURCES TO INNOVATE AND GROW
Trying to accomplish too much with too few resources has become almost customary in business today. More often than not, though, all that we "accomplish" is delayed projects, mass confusion, and missed opportunities--not the achievement of business goals.
The Resource Management and Capacity Planning Handbook helps you tackle the critical challenges of resource management and capacity planning head on by providing a proven tool for making the leap from chaos tocontrol: the Capacity Quadrant, a framework for addressing visibility, prioritization, optimization of existing resources, and integrated planning and governance.
The Resource Management and Capacity Planning Handbook demystifies the complexities of resource capacity and demand management and offers clear ways for maximizing your limited resources to drive business growth and sustainability.
This groundbreaking guide includes:- The latest benchmark data from a comprehensive study of resource management
- Case studies from organizations that haveused the book's methods with great success
- Tools for overcoming common barriers and making decisions involving time capture, resource assignments, and competing priorities
- Recommendations on ownership of the organization'sresource management and capacity planning functions
- Considerations for addressing the human side of resource management and capacity planning
The Resource Management and Capacity Planning Handbook gives you the information, insight, and proven methods to take your company where it has never been before.
PRAISE FOR THE RESOURCE MANAGEMENT AND CAPACITY PLANNING HANDBOOK"There are lots of leadership books, scores of human resources books, and plenty of project and portfolio management books. This is the first book dedicated to what is essentially the drivetrain of organizations--the effective use of its people toward its most important activities. This is Manas's best and most ambitious book yet." -- Judith E. Glaser, CEO, Benchmark Communications, Inc.; Chairman of The Creating WE Institute; and author of the bestselling
Conversational Intelligence"Jerry's book and the Capacity Quadrant model he outlines give you a realistic view of your workforce and an approach to maximizing the 'people power' in your organization that's easy to understand and apply. It could very well help transform your company and make you a hero in the process!" -- Dave Garrett, President and CEO, ProjectManagement.com
"Unlike lifeless products, people skills and capacity are difficult to measure and vary widely between 'good' days and 'bad' days. Manas steps nimbly through this minefield with solid evidence and practical advice--all laced together in an easy-to-read style." -- R. Max Wideman FCSCE, FEIC, FICE, FPMI
"It didn't take me too long into reading when I realized how much we really needed this book. I wish we had it when we started implementing Resource Capacity Planning and Investment Planning. I will make sure all of my staff members have copies." -- Gary Merrifield, PMP, Manager, IT Project Delivery and Quality Assurance, Blue Cross Blue Shield of Louisiana
"A great guide to the most important topic in management: how to maximize your limited people resources." -- Hans Heuschkel, Senior Business Intelligence Analyst/Project Manager, Swiss insurance company
List of contents
Preface
Acknowledgments
Introduction:
A Bigger Boat or a Smaller Shark 1
Chapter 1:
The Current State of Affairs in ResourcePlanning 5
Chapter 2:
From Chaos to Control: Paths to Maturity 23
Chapter 3:
The Best-Laid Plans: Things That Cause Havocwith Resource Efficiency and What to Do About It 57
Chapter 4:
Why Do We Need This Anyway? Selling Resource Planning Internally 89
Chapter 5:
Who's in Charge Here? Ownership of the Process 117
Chapter 6:
Strategic Alignment: How Not to Manage Like Custer . . . and Other Lessons from the Military 131
Chapter 7:
Resources Are People Too: Execution and Productivity-the Human Side of Resource Management 141
Chapter 8:
The Capacity Quadrant: Four Pillars of Effective Resource Capacity Management 173
Chapter 9:
Specific Industry Considerations: Products, Services, Life Sciences, Healthcare, Government, and More 201
Chapter 10:
Mastering Resource Management: Irrefutable Truths, Parting Recommendations, and Tools for the Road 221
Notes 229
Index 235
About the author
Jerry Manas is a bestselling author and recognized thought leader in organizational project and resource management. He is also Senior Editor and Research Consultant for market leading portfolio management firm, Planview. His work has been highlighted in a variety of publications, including the
Houston Chronicle, Chicago Sun Times, National Post, Globe and Mail, Huffington Post, and others. You can follow him on Twitter @jerrymanas.
Summary
Evidence-based solutions for how to beat the competition by successfully planning for, adapting to, and fulfilling rapid changes in demand for your products
