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Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.
List of contents
Foreword
Preface
Acknowledgments
Part I Staff
Chapter 1 Attitudes
Padma Polepeddi
Chapter 2 Employee Energy=Motivate Connect 2 Empower (E=MC2)
Amanda D. McKay Biarkis and Johnna Schultz
Chapter 3 Staff Evaluations
Padma Polepeddi
Chapter 4 Succession Planning Strategies for Small Public Libraries
Karen Harrison Dyck
Part II Programming
Chapter 5 Cultivating Conversation, Memory & Self-Awareness: Women & Libraries Post-Retirement
Joanna Kluever, Wayne Finley
Chapter 6 Patron Facilitated Programming
Shawn D. Walsh and Melanie A. Lyttle
Chapter 7 Programming: Helping the Community Learn More About Itself
Judith Wines
Chapter 8 Successful Adult Programming Using Local Resources
Diana Stirling
Part III Management
Chapter 9 Building a Dynamic System for Relevant Statistical Analysis
Joshua K. Johnson
Chapter 10 Collection Management in Small Public Libraries
Brady A. Clemens
Chapter 11 Establishing an Inviting Atmosphere Through Library Displays
Cynthia Harbeson
Chapter 12 The Helping Hands of Boomers in Friends of the Library Groups
Kim Becnel and LouAnn Morehouse
Chapter 13 Making an Inviting Library Atmosphere
Jan Burns
Chapter 14 When Small Means Really Small
Joy Worland
Part IV Technology
Chapter 15 E-reading in Rural Libraries: A Guide to Effective Support
David Robinson
Chapter 16 Facebook Classes for Older Patrons
Sarah Kaufman
Chapter 17 Preserving Your Community's Memories: Developing Librarians for Digital Preservation
Vanessa Neblett and Shane Roopnarine
Chapter 18 Search Engine Optimization (SEO) and Library Web Content
Lauren Magnuson
Chapter 19 Seniors in Cyberspace
RoseAleta Laurell
Part V Networking
Chapter 20 Celebrating Creative Achievements: Facilitating Networking, Learning, and Camaraderie
Sharon Miller
Chapter 21 Supporting Success: Thinking Outside the Box via In-State Sister Libraries
April Ritchie
Part VI Fundraising
Chapter 22 Beyond the Book Sale: Creative Fundraising for Your Small Public Library
Portia Kapraun
Chapter 23 Fundraising: Filling the Gap Without Grants
Judith Wines
Chapter 24 Grantsmanship Methods and Strategies for Rural and Small-Town Librarians
Dwight McInvaill
Chapter 25 Programming Turned Fundraisers from a Library Board Trustee Member/Librarian Perspective
Linda Burkey Wade
Part VII User Services
Chapter 26 The After School Café
Amy White
Chapter 27 Instructional Design and the Public Librarian
Melissa Cornwell
Chapter 28 Library Services for Users in their 20s & 30s
Samantha C. Helmick
Chapter 29 Market Research: a Vital Tool for the Survival of Public Libraries
Brian A. Reynolds
Chapter 30 Simple Strategies for Improving the User Experience with the Library Website
Teri Oaks Gallaway and James B. Hobbs
Chapter 31 A Tree Without Roots Cannot Grow: Creative Outreach to African-American Genealogical Patrons
Nancy Richey
Chapter 32 We Started a Festival: The Halloween Costume Collection
Amy White
Index
About the Contributors
About the author
Edited by Carol Smallwood
Summary
Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.
