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Zusatztext 'If anyone has the right to write a book about "successful outsourcing" it's Derek! because National Rail Enquiries has been one of the big successes in outsourcing and Derek has played a key part in that success. Don't expect this to be an academic study! although all the luminaries are here: Lesley Wilcox! Tom Gash! Chris Halward and more. Derek calls upon them to demonstrate his points and argue why one course of action may be better than another. He illustrates this work with a number of case studies - National Rail Enquires of course! and many more. He includes checklists! some excellent examples from the Institute of Government and historical points ranging from the Ford Motor Company in the 1920s to the UK Cabinet Office in 2013! There are some cracking recommendations! ideas and observations; you can tell Derek is a practitioner as! unusually for books on outsourcing! he devotes many pages to transition and change. If you've ever run an outsourcing programme! believe me! this is one of the most important areas in outsourcing and is often overlooked. Finally he shows how a lifecycle model can help you understand the outsourcing process and prepare for what's to come. All in all I would recommend this book to anyone either starting! running or responsible for outsourcing; it balances research and the school of hard knocks (Derek's hands-on experience) to give you a well-balanced view of outsourcing. You can read it from cover to cover to build up your knowledge or delve into the sections that will help you deal with the issues you are facing now. If you've read this far! you'll know I'm convinced! so buy it!' Martyn Hart! Founder of the National Outsourcing Association (NOA)! UK Informationen zum Autor Derek Parlour has worked in outsourcing for nearly 30 years. He was employed on the supplier side in contract catering and facilities management with Gardner Merchant! mostly in SE Asia! then Worldwide in oilfield services with Schlumberger. Moving to the client side Derek then ran the commercial operations of National Rail Enquiries in the UK. NRE has been awarded the title of Outsourcing End-user of the Year by the UK National Outsourcing Association and Multi Sourcing Project of the Year at the European Outsourcing Awards. Derek Parlour has presented at conferences and workshops! been interviewed by City AM and The Independent and featured in Outsourcing magazine. He has been elected to the National Outsourcing Association Council and now works as an independent outsourcing consultant. Zusammenfassung The author of Successful Outsourcing and Multi-Sourcing is a practitioner heading an operation that handles 400 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. As well a focus on multi-sourcing. Inhaltsverzeichnis Successful Outsourcing and Multi-Sourcing ...
