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Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value
* Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations
* Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization
* Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results
* Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations
List of contents
Biography of John S. Mitchell xv
Preface Journey to Operational Excellence xvii
Acknowledgments xxi
Introduction 1
1 Operational Excellence--The Imperative 7
Definition of Operational Excellence 7
Definitions from Leading Global Enterprises 8
A Simpler Definition for Operational Excellence 9
Operational Excellence Embraces Everyone in an Enterprise 9
Operational Excellence Improves Efficiency 10
Efficiency and Effectiveness 10
A Familiar Program 11
Description 12
The Journey 13
Roadmap to Operational Excellence 14
Reliability 14
Risk 15
Changes in the Business/Mission Environment 15
Conventional Operations Management 16
Maintenance Within an Operating Enterprise 17
Managing Improvement Initiatives 17
The Solution 19
Leadership 20
Working Level Improvement Action Teams 20
Operational Excellence Improvement Initiatives 21
Sustainability 22
Effectiveness and Value Throughout the Enterprise 22
The Operational Excellence Initiative 23
Operating Performance Excellence 24
Asset Performance Excellence 24
Success--Greater Than the Sum of the Parts 25
Essentials for Success 25
Application 26
What You Should Take Away 26
2 Application of Operational Excellence 29
Process Characteristics 29
Operating/Market Environment 31
Enterprise Strategy 32
Strategic and Tactical Endeavors 33
Growth Strategy 34
Effectiveness 34
Changes in the Operating Environment 34
Value 35
Journey into the Future 36
What You Should Take Away 39
3 Foundation Principles 41
Operational Excellence--A Program Equivalent to Safety 41
Use of Proven Practices 42
Scope of Operational Excellence 43
Financial Considerations 44
Driven by Business/Mission Results 45
Foundation Principles 47
Principles of Operational Excellence 47
Six D's of Operational Excellence 47
Eight Elements of the Operational Excellence Program 48
Results 49
Leadership 49
Requirements 50
Program Definition 50
Supporting Practices and Procedures 50
Working Culture 51
Information Management 51
Follow-Up 52
Implementing the Operational Excellence Program 52
Benefits of Operational Excellence 52
Improved SHE/EHS Performance 52
Reduced Risk 53
Improved Production/Mission Operational Effectiveness 53
Improved Reliability 54
Greater Predictability--Reduced Variation 54
Improved Capital Effectiveness 54
What You Should Take Away 54
4 The Operational Excellence Program--Overview 57
Initiation 57
The Value Principle 59
Use of Proven Practices Processes and Technology 61
Operational Excellence Program 63
Improvement Processes 64
The Operational Excellence DIPICI Process 65
Implementing Sequence 66
Program Elements 67
Essentials for Success 67
Results 67
Leadership 68
Requirements 68
Program Definition 68
Practices and Procedures 69
Working Culture 72
Information Management 74
Follow-Up 74
Implementation 75
Where and How to Begin? 77
Considera
About the author
John Mitchell has held a wide range of executive, managerial and technical positions over the course of his 40 year professional career. He has been a strong, visible advocate for the development and implementation of business, technical, and operating strategies for Operational Excellence, Physical Asset Management, Reliability and Maintenance improvement. He has delivered numerous presentations and workshops throughout the world stressing the necessity, financial and business benefits of optimizing organizational culture and work processes. In semi retirement he provides mentoring and coaching for organizations committed to improving the effectiveness and productivity of their operations.
Summary
Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization. This book defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results.
