Be My Guest. English for the Hotel Industry: Be My Guest Teacher Book

Klappentext This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available. Zusammenfassung This fifteen-unit course deals with the many situations in which hotel employees meet guests! including reception! restaurant and bar work! answering the phone! giving directions! dealing with guests' problems! writing short e-mails and letters! suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available. Inhaltsverzeichnis 1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom! the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list

Product details

• Authors: Francis Hara, O&apos, Francis O'Hara, O'Hara Francis
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Paperback / Softback
• Released: 20.11.2002
• EAN: 9780521776882
• ISBN: 978-0-521-77688-2
• No. of pages: 64
• Dimensions: 218 mm x 275 mm x 4 mm
• Sets: Be My Guest. English for the Hotel Industry; Be My Guest. English for the Hotel Industry
• Series: Be My Guest
• Subjects: Education and learning > Readings/interpretations/reading notes > English; Social sciences, law, business > Business > Individual industrial sectors, branches; Englischunterricht, English, FOREIGN LANGUAGE STUDY / English as a Second Language, LANGUAGE ARTS & DISCIPLINES / Study & Teaching, Hotel & catering trades, ELT: Exams and tests of English for specific purposes, Hotel, hospitality and catering trades