Pocket Guide to Tqm

Zusatztext '... excellent drawings providing easy to understand visual explanations and anecdotes.'Professional Manager'... a worthwhile read for anyone who seriously wants to improve the quality of their service. It might even convert a few sceptics.'Tim Cornick'If you are looking for a short but comprehensive introduction to Total Quality Management! then this may be the book for you.'British Journal of Administrative Management! July/August 1997 Klappentext Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides! this work enables students and managers to grasp the basic concepts of TQM. Zusammenfassung Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides, this work enables students and managers to grasp the basic concepts of TQM. Inhaltsverzeichnis Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.

Summary

Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides, this work enables students and managers to grasp the basic concepts of TQM.

Product details

• Authors: Peter Morris, John S Oakland, John S. Oakland, John S. Morris Oakland
• Assisted by: Peter Morris (Illustration)
• Publisher: ELSEVIER SCIENCE BV
• Languages: English
• Product format: Paperback / Softback
• Released: 18.03.1998
• EAN: 9780750639866
• ISBN: 978-0-7506-3986-6
• No. of pages: 108
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Total Quality Management, Quality Assurance (QA) & Total Quality Management (TQM), Quality Assurance (QA) and Total Quality Management (TQM)