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Raphael Lapin

Working with Difficult People - Relationships. Listening. Understanding. Negotiating. Communications

English · Paperback / Softback

Description

A practical, pocket-sized guide to working with difficult people. It helps you learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. It includes real-life case studies that demonstrate how to deal with different kinds of problems and find effective solutions.

Product details

Authors	Raphael Lapin
Publisher	Dorling Kindersley

Languages	English
Product format	Paperback / Softback
Released	01.10.2009

EAN	9781405336864
ISBN	978-1-4053-3686-4
No. of pages	72
Dimensions	124 mm x 172 mm x 6 mm
Series	Essential Managers DK ESS.MANAGERS Essential Managers DK ESS.MANAGERS
Subject	Social sciences, law, business > Business

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