Successful Customer Service: Get Brilliant Results Fast

Informationen zum Autor An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages. Vorwort This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more. Zusammenfassung Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.

Product details

• Authors: Pauline Rowson, Rowson Pauline
• Publisher: Hodder & Stoughton
• Languages: English
• Product format: Paperback / Softback
• Released: 01.08.2009
• EAN: 9781854584823
• ISBN: 978-1-85458-482-3
• No. of pages: 216
• Dimensions: 140 mm x 217 mm x 17 mm
• Series: Successful series; Successful series
• Subjects: Social sciences, law, business > Business > Advertising, marketing; SELF-HELP / Personal Growth / Success, BUSINESS & ECONOMICS / Customer Relations, Customer service, business, customer relations