ITIL Service Operation 2011

Klappentext This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Product details

• Authors: Axelos, Stationery Office (Great Britain), The Cabinet Office
• Assisted by: The Stationery Office (Editor)
• Publisher: Bernan associates
• Languages: English
• Product format: Paperback / Softback
• Released: 31.08.2011
• EAN: 9780113313075
• ISBN: 978-0-11-331307-5
• No. of pages: 370
• Dimensions: 210 mm x 286 mm x 19 mm
• Series: Itil V3 Service Lifecycle
• Subjects: Social sciences, law, business > Business > Management; Management und Managementtechniken, Prozessmanagement, Wartung und Reparaturen, IT, Management / Prozessmanagement, ITIL - IT-Infrastructure Library, Netzwerkmanagement