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Management and Practice in Health and Human Service Organisations is written for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations, It identifies, explores and addresses key policy, planning and process issues, within the context of relevant and practice-based examples and case scenarios.
List of contents
- List of Figures and Tables
- List of Case Examples, Practice Examples and Practitioner Profiles
- List of Acronyms and Abbreviations
- Preface
- About the Authors
- About the Contributors
- Part 1: Context and Structure
- 1: Contextualising Management in Health and Human Service Organisations
- 2: External Factors that Shape Health and Human Services
- 3: Organisational Culture and Operation
- 4: Management, Leadership and Governance
- Part 2: Planning and Practice
- 5: Workforce Support and Development
- 5: Strategic Planning for Practice
- 7: Project Management and Evaluation
- 8: Financial Management and Quality Accreditation
- Part 3: Connection and Engagement
- 9: Change Management
- 10: Communication, Community Engagement and Collaboration
- 11: Towards Effective Management and Practice in Health and Human Services
- Glossary
- Bibliography
- Index
About the author
Lynda Berends is a health services researcher who specialises in the study of alcohol and other drug service delivery and system design, across acute and primary health sectors. Lynda is a senior researcher at the National Drug and Alcohol Research Centre, University of New South Wales and she has an extensive history with Turning Point Alcohol and Drug Centre. Lynda is the inaugural chair of the Health and Human Services Working Group, for the Alcohol and other Drugs Council of Australia, and she is on the council of the Australasian Professional Society on Alcohol and other Drugs.
Karen Crinall is a senior lecturer in Community Welfare, Counselling and Human Services Management, and is Research Director in the School of Applied Media and Social Sciences, Federation University of Australia.
Summary
Management and Practice in Health and Human Service Organisations is written for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations, It identifies, explores and addresses key policy, planning and process issues, within the context of relevant and practice-based examples and case scenarios.
