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Informationen zum Autor About the Author Anthony Walker BBS, MSc, PhD, FRICS, holds the title of Professor Emeritus in Real Estate and Construction at the University of Hong Kong, where he has been engaged in teaching and research since 1985, prior to which he held academic appointments in the United Kingdom. He is a chartered surveyor and has worked in Britain, the Middle East and the Far East. Klappentext The core of all successful organizations is the effectiveness with which people work together. Individuals have differing characteristics and personalities, and the manner in which they interact is the key to meeting organizational objectives. This is the case for all organizations, but particularly so in construction, which is distinctly different from other industries. Construction is complex and highly differentiated, with a wide range of specialists with disparate professional skills working in a highly integrated way to deliver projects successfully. Understanding how the people involved in construction behave and work together is necessary for projects to have successful outcomes. Organizational behaviour is an established field in mainstream management literature but general treatments cannot reflect the specific issues and idiosyncrasies of the construction industry and the people who inhabit it. Organizational Behaviour in Construction addresses the behaviour of individuals and groups within the different organizations which come together on construction projects and within the organizations created to manage projects. It describes how their behaviour impacts on the performance of construction organizations and their contribution to the project as a whole. Drawing on mainstream organizational literature but putting it into the specific context of construction, and containing many illustrations drawn from the industry, this book will be required reading for all senior undergraduate and postgraduate students of construction, as well as middle and senior management in the industry. Zusammenfassung This book addresses the behavior of individuals and groups within the different organizations that come together on construction projects and within the organizations created to manage projects. It describes how their behavior impacts on the performance of construction organizations and their contribution to the project as a whole. Inhaltsverzeichnis Preface viii 1 Introduction 1 1.1 What is organizational behaviour? 2 1.2 Critiques of organizational behaviour 5 1.3 Working in construction 6 1.4 An illustration 7 1.5 The development of organizational behaviour 9 1.6 Organizational behaviour, common sense and research 13 1.7 The rationale of this book 14 2 Individual Behaviour 16 2.1 The constituents 16 2.2 Ability 16 2.3 Attitudes 17 2.4 Attitude and behaviour 18 2.5 Job satisfaction 20 2.6 Job satisfaction and performance 23 2.7 Job satisfaction and organizational citizenship behaviour 26 2.8 Job satisfaction and client satisfaction 27 2.9 Job satisfaction, turnover and absenteeism 28 2.10 Personality 29 2.11 Personality assessment 35 2.12 Values 38 2.13 Personality, values and the construction professions 39 2.14 Perception 43 2.15 Creativity 49 2.16 The significance of individual behaviour for construction 49 3 Emotions, Feelings and Stress 52 3.1 Rationality 52 3.2 Emotions and moods 53 3.3 Disguising emotions 55 3.4 Emotional stereotyping and emotional cultures 56 3.5 Emotional Intelligence 58 3.6 Stress 60 3.7 Causes of stress 62 3.7.1 Work stressors 62 3.7.2 Non-work stressors 67 3.8 Differences in individual responses to stress 68 3.9 Consequences of s...
