Total Facility Management

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.
 
The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.
 
Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.

List of contents

Preface to the Fourth Edition x
 
Abbreviations xii
 
Introduction 1
 
The organization 1
 
The customer as end-user 1
 
Principles, process and procedures 2
 
1 Fundamentals 3
 
Key issues 3
 
Introduction 4
 
Background 4
 
Key concepts 8
 
Other concepts 13
 
Key roles, responsibilities and accountabilities 15
 
Core competence in facility management 16
 
Conclusions 17
 
Checklist 18
 
2 Facility planning 19
 
Key issues 19
 
Introduction 20
 
Real estate management 21
 
The own, lease or rent decision 21
 
The totally serviced workplace 22
 
Space management 23
 
Space utilization and efficiency 24
 
Design and facility management briefing 26
 
The feasibility study 34
 
Design development 35
 
Stakeholders 36
 
Risks and opportunities 39
 
Conclusions 39
 
Checklist 40
 
3 Facility management strategy 42
 
Key issues 42
 
Introduction 43
 
The business context 44
 
Business drivers and constraints 45
 
Organizational management levels 46
 
Cross-cultural management 47
 
Strategy formulation 48
 
Strategic analysis 50
 
Solution development 53
 
Strategy implementation 55
 
Conclusions 57
 
Checklist 57
 
4 Human resources management 59
 
Key issues 59
 
Introduction 60
 
Personnel management 60
 
Conclusions 66
 
Checklist 66
 
5 Workplace productivity 68
 
Key issues 68
 
Introduction 69
 
Measuring productivity 69
 
Sick building syndrome 76
 
Design issues 77
 
Unconventional working arrangements 78
 
Conclusions 83
 
Checklist 83
 
6 Health, safety and security 85
 
Key issues 85
 
Introduction 86
 
Health, safety and security policy 87
 
Zero accidents 88
 
Occupational health and safety 88
 
Compliance 89
 
Hazard and risk assessment 92
 
Security and well-being 93
 
Conclusions 95
 
Checklist 95
 
7 The outsourcing decision 97
 
Key issues 97
 
Introduction 98
 
Establishing the baseline 99
 
Attributes of service provision 105
 
Options for service delivery 109
 
Evaluating options 116
 
Conclusions 118
 
Checklist 118
 
8 Procurement 120
 
Key issues 120
 
Introduction 121
 
The procurement process 122
 
Centralized versus decentralized procurement 123
 
Procurement policy and procedures 124
 
Roles, responsibilities and accountabilities 126
 
Prequalification of service providers 126
 
Request for proposals or tender 131
 
Tendering 140
 
Financial close 142
 
Conclusions 145
 
Checklist 145
 
9 Service delivery 147
 
Key issues 147
 
Introduction 148
 
The internal customer as end-user 149
 
Insourcing 150
 
The in-house team 150
 
External service providers 151
 
Mobilization 152
 
Contract management 155
 
Conclusions 162
 
Checklist 162
 
10 Specialist services and partnership 164
 
Key issues 164
 
Introduction 165
 
ICT services 166
 
Health-care services 169
 
Security and protection services 170
 
Custodial services 170
&nbs

About the author

Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB
Brian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution's FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations.  Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology). Adrian Brooks BSc (Hons) MBA MRICS
Adrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.

Summary

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.

The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.

Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.

Product details

• Authors: Bria Atkin, Brian Atkin, Brian Brooks Atkin, Atkin Brian, Adrian Brooks, Brooks Adrian
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 06.02.2015
• EAN: 9781118655382
• ISBN: 978-1-118-65538-2
• No. of pages: 406
• Dimensions: 170 mm x 243 mm x 21 mm
• Subjects: Natural sciences, medicine, IT, technology > Technology > Structural and environmental engineering; Social sciences, law, business > Business; Baubetrieb, Bauingenieur- u. Bauwesen, Civil Engineering & Construction, Gebäudeausrüstung u. -management, Facilities management