Read more
Zusatztext 'You found it - what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips! jump in and enjoy.' - Russell Jeans! Learning and Development Manager! NTL'All the essential concepts are here! presented in an easily digestible format with lots of up to date case studies and references - but! most importantly! with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable.' - Peter Manning! Head of Training & Development! News International Informationen zum Autor Elearn Klappentext This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management. Zusammenfassung This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management. Inhaltsverzeichnis Communicate to connect; Behave assertively; Make meetings productive; Negotiate win-win solutions; Recognise and manage conflict; References.
