Exits, Voices and Social Investment - Citizens Reaction to Public Services

Informationen zum Autor Keith Dowding is Professor of Political Science in the School of Politics and International Relations, Research School of Social Sciences and Director of the Research College of Arts and Social Sciences at the Australian National University. Peter John is Professor of Political Science and Public Policy, School of Public Policy at University College London. Klappentext Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services. Zusammenfassung Public services are used by everyone. Dissatisfied consumers can either voice their complaints! or exit. Using survey evidence from the UK! this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services. Inhaltsverzeichnis 1. Hirschman's original idea; 2. Exits, voices and the object of loyalty; 3. Exit, voice, loyalty and neglect; 4. The structure of UK public services and some simple relationships; 5. Evidence of the major EVL relationships; 6. Exit, voice and welfare; Appendix A. Summary of the empirical literature testing EVL; Appendix B. Note on statistical methods; Appendix C. The survey instrument....

Product details

• Authors: Keith Dowding, Keith John Dowding, Keith M. Dowding, Dowding Keith, Peter John, Peter (University College London) John, John Peter
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Hardback
• Released: 12.04.2012
• EAN: 9781107022423
• ISBN: 978-1-107-02242-3
• No. of pages: 208
• Series: Theories of Institutional Design; Theories of Institutional Desi; Theories of Institutional Design; Theories of Institutional Desi
• Subjects: Social sciences, law, business > Political science > Political science and political education; POLITICAL SCIENCE / History & Theory, POLITICAL SCIENCE / World / European, Political science & theory, Economic theory & philosophy, Social welfare & social services, Public Administration, Social welfare and social services, Political science and theory, Central / national / federal government policies, Civil service and public sector, Research methods: general, Public opinion and polls, POLITICAL SCIENCE / Public Opinion Polling